CONSISTENT CUSTOMER CENTeRING BRINGS SUCCESS!
The digital customer strategy means more customer success through automotive clienting: The Automotive Clienting 7x contact system is an effective method for the systematic acquisition of new customers in the automotive industry.
Imagine you come across a potential customer, but he or she does not seem interested. What to do? Studies show that prospective customers need an average of seven contacts before they say yes to a complex product and become customers. With new customers you have to cross seven bridges.
Our experience shows that: Just the consistent continuation of the contact brings more business. For this reason, we work with you to develop an individual seven-stage relationship system. This acquisition system is mainly digital, but can also be extended to classic means.
your first step starts with a workshop
You want to grow with your car dealership and are looking for new ways to inspire your customers?
In an individual coaching on site or flexibly via Skype with Edgar K. Geffroy and Bernd Behrens, concrete alternatives for action are jointly developed to advance your core business digitally and classically. The findings are combined into a holistic strategy. The success-oriented basis for your strategy is the clienting doctrine developed by Edgar K. Geffroy. Together with Bernd Behrens, we have developed a new "automotive clienting" doctrine especially for the automotive industry. This unique relationship theory always focuses on the needs of clients in the automotive market and helps you to clearly differentiate yourself from your competitors. Your personal strategy is the unique positioning regarding your relevant target group and clearly differentiates you from the competition. It focuses on the bottleneck of your target group in order to market your product, your service or you as a company or individual in a targeted manner.
An invest for future business
- You find new niches to market yourself and/or your car dealership on the Internet
- You recognize new ways to distinguish yourself more clearly from the competition
- From now on, you use effective methods to find new markets
- You hold a strategy concept in your hand, with which you can develop added value for your customers' bottlenecks on a secure basis
- Depending on the type of coaching you will receive a detailed protocol or a detailed video recording in which all contents are summarized
- In addition to the protocol you will receive an action plan for implementation and marketing
THE CUSTOMER AT THE CENTer
Why inspire people? Customer Centricity / Automotive Clienting aims at sustainable WIN-WIN relationships and turns customers into emotionally connected fans, employees into co-creators and business contacts into real partnerships. At the same time, Customer Centricity/Automotive Clienting also promotes the common good and society in the company.
• Inspire customers emotionally - customers like to compare in order to secure their decision. They want unique and new solutions. Consultation must take place at eye level. The consequence: Those who offer standard service and standard products cannot retain customers in the long run. Those who instead know their individual needs and fulfil their wishes will be enthusiastic from the first moment on, and again and again.
Customer Centricity/Automotive Clienting is much more than just a buzzword: it is the decisive corporate mission that permeates the entire company. This creates a future-oriented corporate culture that places the wishes and expectations of customers at the centre of all touchpoints, services and solution and product developments. We all live in an accelerated world of digitalization - customer needs change at lightning speed. This requires us to be constantly adaptable. The most important success factors include an innovative infrastructure and a customer-centric mindset.
Your benifits:
- You find new niches to market yourself and/or your car dealership services online
- You recognize new ways to distinguish yourself more clearly from the competition
- From now on, you use effective methods to find new markets
- You hold a strategy concept in your hand, with which you can develop added value for your customers' bottlenecks on a secure basis
- Depending on the type of coaching you will receive a detailed protocol or a detailed video recording in which all contents are summarized
- In addition to the protocol you will receive an action plan for implementation and marketing